Rob Gaines was my realtor and I could not have had a better experience! Not only was Rob personable, prompt, professional, kind, and so much fun to work work, his process for buying and selling a home was stress free. The paperwork was handled with such great organization and in a way that made it as simple as can be along with the electronic signing of documents in only a matter of seconds. Communication with him and his team was ALWAYS handled and answered promptly and like I was talking to a dear friend. I felt comfortable that Rob would not sell me a house that wasn’t something he thought I would like or would be a future disaster. I felt he inspected each home for quality and safety and was very knowledgeable in all the areas that are important when buying a house. His associate, Misty was also so sweet, prompt, and reliable about questions I asked. Craig helped with the selling of my house in the beginning and was amazing in helping us with quotes and ideas. Rob helped me sell my home in TWO days!! I then found my dream home and Rob made the buying process smooth and successful! He was with me every step of the way. I never felt overwhelmed or alone in this process. I cannot say enough about how much I appreciate the Big Red Team. I could not have sold my house and bought a new one without them. Thanks again!!